Best Customer Experience Articles Round-Up...
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We provide solutions.
“We are a loyal 7 year client of LiveHelpNow. Need I say more?”
- Daniel Gotlieb, Call center manager
“We were using a competitor of LiveHelpNow, and then I was lucky enough to discover LiveHelpNow! Awesome live chat software but what really impressed me is their personalized, friendly customer service. Their phone support is free! They help with whatever questions we have, which saves me time - and time is money. I wouldn't hesitate to say if you're looking for live chat software, this is where to go.”
- Rosemary, CSR
“We've been using LHN since 2009 and haven't considered using anyone else. It's our main tool for servicing our clients and it's battle-tested, flexible, reliable and easy to administer. LHN has provided or built for us just about every feature we can think of -- and we're only using a fraction of what they offer. In the rare instances when there was a problem, they attacked it immediately. When I have a quick question about some feature or a way to do something, their staff is friendly and knowledgeable. You won't find a more powerful scalable and so mastefully integrated chat/email/knowledge base package for this price anywhere. I wholeheartedly recommend LHN,!”
- Gary, Vice President
“The support staff is also extremely helpful… I wholeheartedly recommend their services and would be lost without their tools.”
- Chad Brandt, Founding Attorney
“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support
“We are so impressed with how simple it was to install on our website… We started seeing results immediately!”
- Tammy Smith, Vice President
“There’s never been a time when my questions were not answered.”
"LiveHelpNow provides many features that our former chat system didn't have. Making ourselves accessible in more than just one way has really increased our level of customer service. The ability for students to create tickets when we are offline is a big plus as well. Also, the FAQ Dashboard serves as a great resource for frequently asked questions we receive. Most importantly, I love the customer service that the company provides. There's never been a time when my questions were not answered."
- Phong Yang, Counselor
“Dead-simple to implement and Feature rich!”
"So, if you're looking for a live chat software to implement on your website, give LiveHelpNow a shot—chances are, you won't need to try another one."
- Jeremy, Chat/Help/Info Desk Team Supervisor
"At Mobiltel, we use LiveHelpNow for almost a year now, and we are fully satisfied with the online chat platform and its functionalities. Upon selection of the platform we were considering several main requirements, which are as follows:
- To provide high level of security
- To have different tools for analysis of the customers and their behavior
- To be easy to work with
- To provide a quality and reliable support
- Martin, Customer Service Experience
“Nearly all of our Chat Support Suite inquiries result in sales.”
"LiveHelpNow has given our business the opportunity to reach out to customers that we couldn’t reach before. We can now communicate with our online users in a more efficient and more personal way. That is an invaluable resource to us. It can be difficult for many users to navigate our inventory or to know just which part they need. Nearly all of our Chat Support Suite inquiries result in sales and we have many customers that regularly return to the chat. It's a great way to communicate with customers and great way to convert.”
- Mallory Kramer, Customer Service Representative
“The software is simple, yet powerful.”
"As a CFO/COO of a large company in the medical health industry, we have employed LiveHelpNow's Chat Support Suite on many of our websites. Since employing their software, I have managed to lower my support costs while still maintaining a happy, strong client base. The software is simple, yet powerful, and I can see how my customer service agents interact with our client base in real time. I would absolutely recommend this software and am truly pleased with the results I have seen."
- Joen E. Waterman, CFO/COO
“We would absolutely recommend this chat system.”
"Since installing the LiveHelpNow Chat Support Suite on our website, we have noticed a dramatic uptick in the number of new sales leads who reach out to us for more information. The navigation history info helps our sales reps anticipate questions based on the pages the prospect visited. These features are extremely important to us as we are a small business needing to operate efficiently with limited staff. We would absolutely recommend this chat system to any business who is looking to make its customers a true priority."
- Jesse Placencia, Marketing Coordinator