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        1. Chat support suite

          Real-time support solution that’s super fast and oh so reliable.

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          HELP DESK SUITE

          Our flexible ticketing platform is a cinch to use for any agent.

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          FAQ BUILDER

          Speed up all your support processes with integrated FAQ pages.

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          Applications
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          Plugins & Integrations
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          Documentation
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          Company
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          Agent Handbook
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          Agent Test
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          #SmallBizCX19
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          Take control of email support

          Our Email Ticketing Platform enables agents to
          resolve support tickets faster, smarter and without confusion.

          ORGANIZE ON THE SPOT

          With our Email Support Ticket System, assigning, managing and supervising email tickets is easy.
          We provide a streamlined process, from customizable web forms to post-contact analytics.

          Ticket System

          GIVE AGENTS A CLEAN BASE OF OPERATIONS

          Unify your company support inbox and convert all email requests into sharable,
          easy-to-organize support tickets that can be assigned at a moment’s notice.

          Inbox to Agents

          PROTECT YOUR CUSTOMER INFORMATION BETTER THAN A GUARD DOG

          Securely receive highly confidential PCI & PHI data via email.

          Secure Forms

          Always covered by our 24/7 support.

          This person gets it.

          “LiveHelpNow has given our business the opportunity to reach out to customers that we couldn’t reach before. We can now communicate with our online users in a more efficient and more personal way. That is an invaluable resource to us. It can be difficult for many users to navigate our inventory or to know just which part they need. Nearly all of our Chat Support Suite inquiries result in sales and we have many customers that regularly return to the chat. It's a great way to communicate with customers and great way to convert.”

          - Mallory Kramer, Customer Service Representative, MM Tool Parts

          More people who get it

          We Thought of Everything.

          Our tools work seamlessly with your favorite plug-ins and platforms.
          Yep, you’re running out of excuses.

          Webhooks
          See for yourself

          EMAIL TICKET MANAGEMENT BENEFITS

          There is a better way to respond to customer emails

          Do you still have multiple team members monitoring a single customer support email inbox? There is a better way!

          SUPPORT TICKET EMAIL

          In as little as 10 minutes, the LiveHelpNow Support Ticket System will organize your email support and make your sales and customer service teams more efficient than ever before. Gone will be the days of overcrowded inboxes and duplicate replies. You’ll have the ability to create unlimited mailboxes in order to effortlessly manage multiple brands or workflows. Every email will be automatically routed to the appropriate skill or to an applicable agent. Customer inquiries will then be grouped and streamlined into one conversation. And, each ticket will be assigned a unique ID, a dynamic inquiry status and a complete, detailed customer communication history whether the interactions occurred via email, chat or phone.

          24/7 RESPONSES

          Do your customers often email you outside of regular business hours? Our support ticket management system will ensure that your clients’ receive a response 24/7/365. Regardless of whether the request has been submitted on your webpage or via direct email, the sender will receive an instant, customized reply that will let them know that their message is already en route to the proper agent. The best part is that your customers will feel special (even if they’re sending you an email at midnight on New Year’s Eve). All inquiries will be immediately assigned, queued, prioritized and ready for your team to view the moment that they log-in.

          SECURE FORMS

          Have you ever wished that you were able to receive a secure payment or other confidential information via email? Wish no more! Our “patent pending” Secure Forms are PHI, PCI and HIPAA compliant, making it possible for your clients to safely share financial, medical and other personal information with you via email.

          EMAIL MARKETING CAMPAIGNS

          Oh, we almost forgot to mention...Our support ticket management system will take some of the weight off of the marketing department, too. LiveHelpNow’s software can easily be optimized to conduct drip email marketing campaigns for lead nurturing.

          SUPPORT TICKET TIMELINE

          2009

          Support Ticket Software

          Support ticket software added to the product line

          2009

          Suport Ticket Live Chat Integration

          Support ticket integrated with live chat system to provide full history of customer interactions

          2012

          Support Ticket Customer Surveys

          Customer surveys system added giving visibility into CSAT for support ticket system.

          2013

          Triggers & Automations

          Triggers & automations added to support ever growing need of routing and handling incoming email inquiries in a more streamlined fashion

          2013

          Email Templates

          Ability to completely customize email templates per brand, category, department assignment for each inquiry to exactly match a specific workflow.

          2013

          Conversion tracking

          Know which inquiry, which agent, which exact funnel, etc. a customer interacted with before completing your specific conversion goal. Imagine tracking conversion from email interactions! Oh yes we did!

          2015

          Support Ticket Knowledge Base Integration

          Knowledge Base system integrated to help agents with answering complex inquiries fast

          2016

          Support Ticket Inquiry Tagging

          Inquiry tagging system introduced allowing automatic (AI powered) or manual tagging of incoming inquiries.

          2017

          Reporting

          Enterprise level analytics rolled out with ability to drill down to the actual ticket inquiry level to find issues or positive trends.

          2018

          PCI / HIPAA Compliance

          PCI/HIPAA compliant forms added giving ability to collect highly sensitive information via email.

          Waiting is for lobbies and bus stops.


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